Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Oct 2021 09:59:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mariam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariam Bot:  Hi Mariam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9509143577 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567822782            01:50 PM, 25th Oct                     mariam                    Ok           01:50 PM, 25th Oct                   mayar                   Hi Mariam,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:50 PM, 25th Oct                     mariam                    Hi           01:50 PM, 25th Oct                     mariam                    I’ve ordered from babyshop before 2 days           01:51 PM, 25th Oct                     mariam                    And yesterday i got a message that they were unable to deliver my item           01:51 PM, 25th Oct                     mariam                    But no one called me           01:51 PM, 25th Oct                     mariam                    Why?           01:51 PM, 25th Oct                   mayar                   Please allow me a moment to check this for you.           01:52 PM, 25th Oct                   mayar                   Could you please confirm is this your correct phone number 971567822782?           01:53 PM, 25th Oct                     mariam                    Yes           01:53 PM, 25th Oct                   mayar                   Please provide us with address information in order to update it (house number - neighborhood - street - city)           01:55 PM, 25th Oct                     mariam                    Alramtha , street 45 , villa 3           01:55 PM, 25th Oct                     mariam                    Sharjah city           01:55 PM, 25th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:56 PM, 25th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           01:57 PM, 25th Oct                     mariam                    So when will i get my order?           01:57 PM, 25th Oct                   mayar                   You will be contacted soon enough           01:58 PM, 25th Oct                     mariam                    Ok thanks           01:58 PM, 25th Oct                   mayar                   Is there anything else i can help you with           01:58 PM, 25th Oct                     mariam                    No           01:58 PM, 25th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:58 PM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3267036