Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Oct 2021 07:49:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation User                    Hello           11:40 AM, 25th Oct                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:41 AM, 25th Oct                     User                    1606461895 is my order number           11:41 AM, 25th Oct                     User                    i have a return request for  this which is pending from last 15 days           11:42 AM, 25th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:43 AM, 25th Oct                     User                    sure           11:43 AM, 25th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           11:44 AM, 25th Oct                   mayar                   Could you please confirm is this your correct phone number 96893300154?           11:45 AM, 25th Oct                     User                    yes the number is correct           11:45 AM, 25th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           11:45 AM, 25th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:45 AM, 25th Oct                     User                    When can i have it resolved           11:46 AM, 25th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           11:46 AM, 25th Oct                   mayar                   You will be contacted soon enough           11:46 AM, 25th Oct                   mayar                   Is there anything else i can help you with           11:46 AM, 25th Oct                     User                    alright..           11:46 AM, 25th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:49 AM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3266439