Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Oct 2021 15:50:47 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Where is the refund for the returned item <br><br><div title="hw_signature">Sent from my Huawei phone</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>Date: Wed, Oct 20, 2021, 7:18 PM<br>To: [email-masked]<br>Subject: need escalation<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3162817</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Nikhil Bishnoi : </div>
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<div dir="ltr">Hi Yara,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for your patience.</div>
<div dir="ltr">​</div>
<div dir="ltr">We are really sorry for the inconvenience caused to you. However, this is not typical of the experience we offer.</div>
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<div dir="ltr">We have been confirmed by the courier team that in the last collection attempt, the collection was rejected by the customer. We would request you to please confirm the same.</div>
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<div dir="ltr">We look forward to hearing from you.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3162817