Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Oct 2021 22:47:32 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div>What does that mean? Is the refund on the way? it’s been over 2 weeks <br>
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<div>Thanks,</div>
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Ulla Elfadil
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<div>On 19 Oct 2021, at 11:23 am, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Ulla,</div>
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Thank you for your patience.</div>
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We apologise for the delayed response.</div>
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Please be informed that we have followed up with the finance team and will let you know the update at the earliest.</div>
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Feel free to get in touch if you need further assistance.</div>
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S</span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3201100