Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 16:00:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation ashwini                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ashwini Bot:  Hi Ashwini ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9506839746 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  558526161            07:51 PM, 18th Oct                   mayar                   Hi Ashwini,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:52 PM, 18th Oct                     ashwini                    Hi           07:53 PM, 18th Oct                     ashwini                    I had requested for return long back no one has come and collect it           07:53 PM, 18th Oct                     ashwini                    U there           07:54 PM, 18th Oct                     ashwini                    9506839746           07:56 PM, 18th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:56 PM, 18th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           07:56 PM, 18th Oct                     ashwini                    Ok           07:56 PM, 18th Oct                   mayar                   Is there anything else i can help you with           07:57 PM, 18th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:59 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3242119