Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 14:06:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6357926642 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966566933469            05:50 PM, 18th Oct                   Modhi
                    Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           05:50 PM, 18th Oct                     hello                    hello           05:50 PM, 18th Oct                     hello                    I have not received my order           05:50 PM, 18th Oct                     hello                    ZAJIL company keeps delaying it           05:51 PM, 18th Oct                     hello                    It was supposed to be deivered October 9           05:51 PM, 18th Oct                   Modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:51 PM, 18th Oct                     hello                             05:51 PM, 18th Oct                     hello                    Hello, This compaint is not towards Centrepoint.  This is towards ZAJIL, the delivery service you use. I ordered about 14 items from Centrepoint 2 weeks ago. The first at
 tempt to deliver my goods on Saturday October 9th. Every morning I get a different driver requesting that I send the location for the delivery and every night I get a call around 8:30pm or 9:00 that they will deliver the items in 5 minutes.  After the 3rd driver, I have explained to them that the address is a work address and I finish work at 5:30.  So they have told me that they can't deliver in that area between working hours, it's only after 5pm.  So I asked them to deliver it to my home, and then they tell me that the area they deliver to is only in the mornings, which i am not home because I am at work 5 days a week from 8-5:30pm. I have had 7 different drivers attempt to deliver and each one gives me the same excuse.  They are very rude!! One driver even said, "go ahead and complain, as long as I deliver to 30 houses my manager will not do anything about your order.  So I asked him to give me his manager's number, then he said, oh so you can take my job and risk my money and 4
  kids' money.   I have never worked with such unprofessionalism, disregard towards a customer or lack of interest to the job assigned to them. If the items can't be delivered I would like my money back please. I will definitely complain on twitter and Instragram against Landmark and ZAJIL.  How can a huge company like Landmark Group partner up or have a service where they are destroying your reputation. here are my order details: Z5254309           05:52 PM, 18th Oct                     hello                    Here is a complaint I placed against this company ZAJIL           05:52 PM, 18th Oct                     hello                             05:55 PM, 18th Oct                   Modhi                   We sincerely apologize for any inconvenience caused,           05:56 PM, 18th Oct                   Modhi                   As per the tracking information, we can see that your order has been returned back to our warehouse.           05:56 PM, 18th Oct                   Modhi   
                 We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.           05:56 PM, 18th Oct                     hello                             05:56 PM, 18th Oct                     hello                    I already paid for the items           05:57 PM, 18th Oct                     hello                    The items are with delivery company           05:57 PM, 18th Oct                     hello                    How is this logical           05:57 PM, 18th Oct                   Modhi                   Is there anything else I can assist you with today?           05:57 PM, 18th Oct                     hello                    I want a refund first           05:57 PM, 18th Oct                     hello                    the problems is the time of delivery how is that a problem           05:57 PM, 18th Oct                     hell
 o                    i am very upset           05:58 PM, 18th Oct                     hello                    why do you have delivery service if you can't commit           05:58 PM, 18th Oct                   Modhi                   your order cash on delivery           06:00 PM, 18th Oct                   Modhi                   Is there anything else I can assist you with today?           06:03 PM, 18th Oct                   Modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           06:05 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3241474