Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 11:04:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation lubna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lubna Bot:  Hi Lubna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9507929523 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502616157            02:45 PM, 18th Oct                   mayar                   Hi Lubna,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:45 PM, 18th Oct                     lubna                    Ok           02:45 PM, 18th Oct                     lubna                    Hi           02:45 PM, 18th Oct                     lubna                    Could you tell me when my order will be delivered           02:45 PM, 18th Oct                     lubna                    Are you there ???           02:47 PM, 18th Oct                   mayar                   Please allow me a moment to check this for you.           02:47 PM, 18th Oct                     lubna                    Ok           02:47 PM, 18th Oct                     lubna                    How long does it take to check status ?           02:49 PM, 18th Oct                   mayar                   Could you please confirm is this your correct phone number 971502616157?           02:49 PM, 18th Oct                     lubna                    Yes           02:49 PM, 18th Oct                     lubna                    How long do you want me to wait           02:51 PM, 18th Oct                     lubna                    What sort of service is this           02:51 PM, 18th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:51 PM, 18th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           02:51 PM, 18th Oct                     lubna                    Fix what           02:51 PM, 18th Oct                     lubna                    But what is the issue           02:51 PM, 18th Oct                     lubna                    You have not given me my order status yet           02:52 PM, 18th Oct                     lubna                    Where on earth is my order ?           02:52 PM, 18th Oct                     lubna                    You guys have the worst service ever           02:53 PM, 18th Oct                     lubna                    I am never buying again           02:53 PM, 18th Oct                   mayar                   Please note that your order already with our courier partner,and you will be contacted soon enough           02:56 PM, 18th Oct                   mayar                   Is there anything else i can help you with           02:59 PM, 18th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:03 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3240559