Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 09:58:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9507498426 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971556711153            01:44 PM, 18th Oct                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:47 PM, 18th Oct                   mayar                   Could you please confirm is this your correct phone number 971556711153?           01:47 PM, 18th Oct                     hi                    yes           01:49 PM, 18th Oct                     hi                    I just spoke to the customer support on the number           01:49 PM, 18th Oct                     hi                    I have told her to submit a claim           01:50 PM, 18th Oct                     hi                    coz I am travelling tomorrow night and my orders are not arriving           01:50 PM, 18th Oct                     hi                    9507498426           01:50 PM, 18th Oct                     hi                    order no: 9507498426           01:50 PM, 18th Oct                     hi                    placed 1 week ago           01:50 PM, 18th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           01:53 PM, 18th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:53 PM, 18th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           01:53 PM, 18th Oct                   mayar                   Is there anything else i can help you with           01:56 PM, 18th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:58 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3240230