Subject: Ticket Assigned - Conversation with احمد
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 09:39:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with احمد احمد                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  احمد Bot:  Hi احمد ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  05653536663            01:14 PM, 18th Oct                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:15 PM, 18th Oct                     احمد                    مرحبا استاذ ميار           01:15 PM, 18th Oct                   mayar                   كيف يمكنني مساعدتك أحمد؟           01:16 PM, 18th Oct                     احمد                    احاول اطلب بس الدفع يرفض عن طريق فيزا           01:18 PM, 18th Oct                   mayar                   الرجاء تغيير عملية الدفع أو يمكنك حذف التطبيق وإعادة تثبيته ومحاولة الشراء مرة أخرى.           01:19 PM, 18th Oct                     احمد                             01:20 PM, 18th Oct                     احمد                    يقولي كذا يا استاذ ميار           01:20 PM, 18th Oct                     احمد                    بطاقتي مافيها اي مشكلة           01:21 PM, 18th Oct                     احمد                    دايم اطلب من خارج السعودية ايضا لكن ما واجهة اي مشكلة           01:21 PM, 18th Oct                     احمد                    استاذ ميار وينك           01:23 PM, 18th Oct                   mayar                   نرجو منك حذف التطبيق واعاده محاوله الشراء مجددا           01:24 PM, 18th Oct                     احمد                    احاول عن طريق المتصفح وليس التطبيق           01:24 PM, 18th Oct                     احمد                    وحذفت الكوكيز ايضا حق المتصفح بس نفس المشكلة يا استاذي العزيز           01:25 PM, 18th Oct                   mayar                   يرجى تغيير عمليه الدفع في حال وجود مشاكلتقنية في الدفع           01:25 PM, 18th Oct                     احمد                    عندي بطاقة وحده بس وانا ما ابي ادفع عند الاستلام علشان ال ١٨ ؤسال زياده           01:26 PM, 18th Oct                     احمد                    ريال*           01:26 PM, 18th Oct                     احمد                    استاذ ميار في انتظار ردك           01:28 PM, 18th Oct                   mayar                   سيتم رفع طلبك للجهات المعنية للتواصل مع الفريق التقني وحل المشكله في اسرع وقت ممكن           01:29 PM, 18th Oct                   mayar                   الرجاء السماح لنا ببعض الوقت،شاكرين لكم تعاونكم وتفهمكم معنا.           01:29 PM, 18th Oct                     احمد                    نفس الرد امس من الاستاذه شكيب           01:30 PM, 18th Oct                     احمد                    بس ما انحلت المشكلة الى الان           01:30 PM, 18th Oct                     احمد                    هلوو استاذ ميار           01:32 PM, 18th Oct                   mayar                   نعدك باننا سنقوم بالتواصل مع الفريق التقني وحل المشكله في اسرع وقت ممكن           01:33 PM, 18th Oct                     احمد                    كلام فاضي والله           01:34 PM, 18th Oct                     احمد                    المهم شكرا لمساعدتك وردك لي           01:34 PM, 18th Oct                   mayar                   هل لديك أي إستفسار أخر؟           01:35 PM, 18th Oct                     احمد                    سلامتك           01:35 PM, 18th Oct                   mayar                   كان من دواعي سروري مساعدتكم.            01:39 PM, 18th Oct                     احمد                    انا ايضا مسرور منكم           01:39 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3240145