Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 09:02:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation User                    Hi           12:50 PM, 18th Oct                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:51 PM, 18th Oct                     User                    42723922065 it is my delivery number. It was supposed to be delivered yesterday but today also not delivered ?           12:52 PM, 18th Oct                     User                    1607472212 is the order number           12:52 PM, 18th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:54 PM, 18th Oct                     User                    Ok           12:54 PM, 18th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           12:54 PM, 18th Oct                   mayar                   Could you please confirm is this your correct phone number 96896687038?           12:54 PM, 18th Oct                     User                    Yes           12:55 PM, 18th Oct                     User                    My phone number correct           12:55 PM, 18th Oct                   mayar                   Please provide us with address information in order to update it (house number - neighborhood - street - city) so we can assist you further           12:56 PM, 18th Oct                     User                    Muscat muttrah-(muscat pharmacy muttrah branch) near al rahma hospital           12:57 PM, 18th Oct                   mayar                   Thank you for sharing the address details.           12:59 PM, 18th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:59 PM, 18th Oct                     User                    Ok           12:59 PM, 18th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           12:59 PM, 18th Oct                     User                    Doi it asap ?❤️           12:59 PM, 18th Oct                   mayar                   Is there anything else i can help you with           01:00 PM, 18th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:02 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3239944