Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Oct 2021 11:29:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation danish bashir                    Customer:  Yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Danish Bashir ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:20 PM, 15th Oct                   mayar                   Hi Danish ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:21 PM, 15th Oct                     danish bashir                    9506684143 this was taken by one delievery guy and still my fund return is pending. Can you please check           03:21 PM, 15th Oct                     danish bashir                    Are you there?           03:22 PM, 15th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:23 PM, 15th Oct                   mayar                   Could you please confirm that if the item (Avenger Logo Detailed Lace-Up Sneakers) has been collected successfully           03:25 PM, 15th Oct                     danish bashir                    Yes           03:25 PM, 15th Oct                     danish bashir                    It was collected by a delievery guy .. i asked him for reciept but he did not provide me           03:26 PM, 15th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:26 PM, 15th Oct                     danish bashir                    +971557503862 here is his number           03:26 PM, 15th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           03:26 PM, 15th Oct                     danish bashir                    How much time it will take           03:28 PM, 15th Oct                   mayar                   Is there anything else i can help you with           03:28 PM, 15th Oct                   mayar                   You will be contacted via your email address asap           03:28 PM, 15th Oct                     danish bashir                    Thanks           03:28 PM, 15th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:29 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3229124