Subject: Ticket Assigned - Conversation with rachel kay
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Oct 2021 16:14:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rachel kay rachel kay                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rachel kay Bot:  Hi Rachel Kay ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6359450323 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599501669            07:52 PM, 14th Oct                     rachel kay                    Ok           07:53 PM, 14th Oct                   mayar                   Hi Rachel ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:54 PM, 14th Oct                     rachel kay                    Hi i placed a return on some items for that order and they have not been collected. I want to chase that up please           07:54 PM, 14th Oct                   mayar                   Could you please share your order number so that I can assist you further?           07:56 PM, 14th Oct                     rachel kay                    I wrote it above           07:57 PM, 14th Oct                     rachel kay                    6359450323           07:58 PM, 14th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:01 PM, 14th Oct                     rachel kay                    Ok           08:01 PM, 14th Oct                   mayar                   As we have checked there is no a return request on the order 6359450323           08:02 PM, 14th Oct                     rachel kay                    It is absolutely a return order           08:02 PM, 14th Oct                     rachel kay                    I received an email           08:02 PM, 14th Oct                     rachel kay                    6349450323           08:05 PM, 14th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:08 PM, 14th Oct                   mayar                   With the reference to order number (6355232768),Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:09 PM, 14th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           08:09 PM, 14th Oct                   mayar                   Is there anything else i can help you with           08:12 PM, 14th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:14 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3227240