Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Oct 2021 14:30:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect User                    Hi           06:09 PM, 14th Oct                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:10 PM, 14th Oct                     User                    Yesterday i made online order. Money was deducted from my account but my order didn't processed           06:11 PM, 14th Oct                     User                    1607624354 was my order           06:13 PM, 14th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:14 PM, 14th Oct                     User                    Yes please           06:14 PM, 14th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           06:16 PM, 14th Oct                   mayar                   Please provide us with the correct order number so we can assist you further           06:16 PM, 14th Oct                     User                             06:18 PM, 14th Oct                     User                    1607626354           06:19 PM, 14th Oct                     User                    Sorry           06:19 PM, 14th Oct                     User                    Please check this           06:21 PM, 14th Oct                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (1607626354) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (1607626387).           06:21 PM, 14th Oct                   mayar                   Is there anything else i can help you with           06:23 PM, 14th Oct                     User                    So my order is already placed?           06:23 PM, 14th Oct                     User                    Can i track this order?           06:23 PM, 14th Oct                   mayar                   You can'tn track your order as it's click and collect           06:24 PM, 14th Oct                   mayar                   We see that you have placed your order on Oct 13, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           06:25 PM, 14th Oct                     User                    Thank you.           06:25 PM, 14th Oct                   mayar                   Is there anything else i can help you with           06:26 PM, 14th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:30 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3226702