Subject: Ticket Assigned - Conversation with noel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Oct 2021 14:20:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noel noel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  noel Bot:  Hi Noel ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96550768023            05:51 PM, 14th Oct                   mayar                   Hi Noel,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:52 PM, 14th Oct                     noel                    Hi           05:52 PM, 14th Oct                     noel                    I just picked up my order in center point Salmiya high street and when I reached home, I opened the box and it is wrong item           05:53 PM, 14th Oct                     noel                    I am so disappointed           05:53 PM, 14th Oct                     noel                    order 8107389592           05:54 PM, 14th Oct                   mayar                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           05:54 PM, 14th Oct                   mayar                   We would also request you to provide us some snapshots of the wrong item you received.           05:54 PM, 14th Oct                     noel                    Pls, I need that item soon as I will travel. I ordered face shield and I received sunglasses           05:55 PM, 14th Oct                     noel                             05:55 PM, 14th Oct                     noel                    Hi mayar r u still there?           05:57 PM, 14th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:58 PM, 14th Oct                     noel                    Ok           05:59 PM, 14th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           06:04 PM, 14th Oct                   mayar                   We are sorry for the late reply           06:04 PM, 14th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           06:04 PM, 14th Oct                   mayar                   In the meantime, an exchange is not available at SPLASH . You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (SPLASH ) store across the Kuwait.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH ) store in the Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:05 PM, 14th Oct                     noel                    What will I do with this item? I don't need this           06:05 PM, 14th Oct                   mayar                   We request you to return it and get refunded           06:07 PM, 14th Oct                     noel                    Hi mayar, I don't have to for a refund as I am going for exit in 2 weeks           06:07 PM, 14th Oct                   mayar                   Is there anything else i can help you with           06:07 PM, 14th Oct                     noel                    I don't have time for a refund, am going exit in 2 weeks time           06:08 PM, 14th Oct                   mayar                   You can visit any nearby store and return the item,The refund will reflect to your account within 4-14 working days           06:08 PM, 14th Oct                     noel                    As I said, I don't have time for a refund, I will be leaving Kuwait for good, I don't think he refund to my card will be recieved by that time           06:09 PM, 14th Oct                   mayar                   We are truly sorry,but an exchange is not available at the moment           06:16 PM, 14th Oct                   mayar                   Is there anything else i can help you with           06:18 PM, 14th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:20 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3226644