Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Oct 2021 12:20:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation abdullah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi my order number 8106024733  nobody bring it Bot:  Please enter your name Customer:  abdullah Bot:  Hi Abdullah ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096569696919            04:15 PM, 14th Oct                     abdullah                    Ok           04:15 PM, 14th Oct                   mayar                   Hi Abdullah,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:15 PM, 14th Oct                     abdullah                    Hi           04:15 PM, 14th Oct                     abdullah                    Hi! Your order number 8106024733 is out for delivery. Track at https://tracking.fareye.co/tracking?EVauWG35vGJVIvVOjmlTX5q7XdIYMxdU3UqqJUsPG6k=#/ Stay Happy           04:15 PM, 14th Oct                     abdullah                    My order nobody bring it           04:15 PM, 14th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:15 PM, 14th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           04:16 PM, 14th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:16 PM, 14th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:17 PM, 14th Oct                     abdullah                    Ok but please faster           04:18 PM, 14th Oct                     abdullah                    It from 4-oct           04:18 PM, 14th Oct                   mayar                   We will do our best to deliver your order asap           04:18 PM, 14th Oct                   mayar                   Is there anything else i can help you with           04:18 PM, 14th Oct                     abdullah                    No thanks           04:18 PM, 14th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:19 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3225949