Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Oct 2021 10:10:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8107712900 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560048892            01:55 PM, 14th Oct                     hi                    ok please           01:56 PM, 14th Oct                     hi                    ?           01:58 PM, 14th Oct                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:59 PM, 14th Oct                     hi                    hi mayar           01:59 PM, 14th Oct                     hi                    whats the status of my order?           02:00 PM, 14th Oct                   mayar                   Please allow me a moment to check this for you.           02:00 PM, 14th Oct                     hi                    because before i received text msg that order successfully place then after sometime msg came that not processed           02:00 PM, 14th Oct                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8107712900) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8107712926).           02:01 PM, 14th Oct                     hi                    so its placed already?           02:02 PM, 14th Oct                   mayar                   Yes           02:03 PM, 14th Oct                     hi                    and can you do me a favour?           02:03 PM, 14th Oct                     hi                    and can you do me a favour?           02:03 PM, 14th Oct                   mayar                   Yes,How may I help you?           02:05 PM, 14th Oct                     hi                    can you please request that it can ready fast for pickup because am travelling on Sunday so           02:06 PM, 14th Oct                   mayar                   We see that you have placed your order on Oct 14, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2-3 working days. You’ll receive an SMS and an email when your order is ready for collection.           02:07 PM, 14th Oct                     hi                    ok           02:07 PM, 14th Oct                   mayar                   Is there anything else i can help you with           02:08 PM, 14th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:10 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3225257