Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Oct 2021 10:22:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect rolilyn tabangay                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rolilyn tabangay Bot:  Hi Rolilyn Tabangay ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9507104039 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502212720            02:04 PM, 13th Oct                   mayar                   Hi Rolilyn ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:05 PM, 13th Oct                     rolilyn tabangay                    Following up my order please           02:05 PM, 13th Oct                     rolilyn tabangay                    Order number 9507104039           02:05 PM, 13th Oct                     rolilyn tabangay                    Order since 11/10/21 0100H           02:06 PM, 13th Oct                     rolilyn tabangay                    Its a store pick up           02:06 PM, 13th Oct                     rolilyn tabangay                    Not a home delivery           02:06 PM, 13th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:09 PM, 13th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           02:10 PM, 13th Oct                   mayar                   We see that you have placed your order on Oct 11, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2-3 working days. You’ll receive an SMS and an email when your order is ready for collection.           02:10 PM, 13th Oct                     rolilyn tabangay                    Today is 13. Still no message.           02:11 PM, 13th Oct                     rolilyn tabangay                    Not a pleasant experince           02:12 PM, 13th Oct                   mayar                   If you don't received your order by today,we request you to please contact us again and we will be happy to help you           02:12 PM, 13th Oct                   mayar                   Is there anything else i can help you with           02:13 PM, 13th Oct                     rolilyn tabangay                    Its a store pick up. So i need to go to the store.           02:14 PM, 13th Oct                     rolilyn tabangay                    Please take note to update your customer promtly. Your giving false hope on the 2days but no update.           02:15 PM, 13th Oct                     rolilyn tabangay                    You will be great help id you can also follow up this order. Thanks           02:16 PM, 13th Oct                   mayar                   You’ll receive an SMS and an email when your order is ready for collection.           02:16 PM, 13th Oct                   mayar                   Is there anything else i can help you with           02:18 PM, 13th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:21 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3221037