Subject: Ticket Assigned - Conversation with burhan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Oct 2021 09:55:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with burhan burhan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  burhan Bot:  Hi Burhan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565182152            01:43 PM, 13th Oct                   mayar                   Hi Burhan,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:45 PM, 13th Oct                     burhan                    Hi           01:46 PM, 13th Oct                     burhan                    Good evening           01:46 PM, 13th Oct                     burhan                    I requested for return my order           01:46 PM, 13th Oct                     burhan                    Since 3days           01:46 PM, 13th Oct                     burhan                    There's no response from your side           01:47 PM, 13th Oct                   mayar                   Could you please share your order number so that I can assist you further?           01:47 PM, 13th Oct                     burhan                    8106834737           01:48 PM, 13th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:50 PM, 13th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           01:50 PM, 13th Oct                     burhan                    Ok           01:50 PM, 13th Oct                   mayar                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you           01:51 PM, 13th Oct                     burhan                    Ok           01:51 PM, 13th Oct                   mayar                   Is there anything else i can help you with           01:54 PM, 13th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:55 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3220919