Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Oct 2021 22:50:57 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Hi. I still have not received my refund for 19.3 abs 1.8 BHD. <br>
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<div>Thanks,</div>
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Ulla Elfadil
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<div>On 10 Oct 2021, at 9:58 am, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Ulla,<br>
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Thank you for shopping with us.<br>
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We sincerely apologies for the inconvenience caused to you.<br>
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We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any updates we will get back to you.<br>
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Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3201100