Subject: Ticket Assigned - Conversation with jamaica
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Oct 2021 16:10:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jamaica jamaica                    Bot:  Hi again! Bot:  Please enter your name Customer:  jamaica Bot:  Hi Jamaica ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9507403108 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:55 PM, 12th Oct                   mayar                   Hi Jamaica,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:56 PM, 12th Oct                     jamaica                    Good evening           07:56 PM, 12th Oct                     jamaica                    I would like to check with my order as i remembered it was mentioned delivery tomorrow           07:56 PM, 12th Oct                     jamaica                    Can you check for me please           07:57 PM, 12th Oct                   mayar                   Please allow me a moment to check this for you.           07:57 PM, 12th Oct                     jamaica                    No worries           07:57 PM, 12th Oct                   mayar                   Please note that order No. (9507403108) is in processing and will arrive within 2-3 business days. You will also be notified when the order is shipped with the tracking number and courier partner.           07:58 PM, 12th Oct                     jamaica                    2-3 days?           07:58 PM, 12th Oct                     jamaica                    It was mentioned when i was adding to cart tomorrow dwlivery           07:59 PM, 12th Oct                     jamaica                    :(           07:59 PM, 12th Oct                     jamaica                    It mentions get it tomorrow           08:00 PM, 12th Oct                     jamaica                    How is that possible?           08:00 PM, 12th Oct                   mayar                   We would like to inform you that the delivery  frame is 2-3 working days           08:00 PM, 12th Oct                     jamaica                             08:01 PM, 12th Oct                     jamaica                    How is that possible that the online shop is POSTING this notification?           08:01 PM, 12th Oct                     jamaica                    Am i understanding it wrongly?           08:02 PM, 12th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           08:03 PM, 12th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:03 PM, 12th Oct                     jamaica                    Pleasw if the notifications you are advertising is not promiaing, inform your marketing TEAM to revise that as it is giving us false hope.           08:04 PM, 12th Oct                     jamaica                    I was planning to give those items as gifts tomorrow.           08:05 PM, 12th Oct                   mayar                   We will do our best to deliver your order soon enough           08:06 PM, 12th Oct                     jamaica                    Hopefully tomorrow as i EXPECTED           08:07 PM, 12th Oct                   mayar                   Is there anything else i can help you with           08:07 PM, 12th Oct                     jamaica                    No more           08:07 PM, 12th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:09 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3218513