Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Oct 2021 16:09:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           08:00 PM, 12th Oct                     User                    I ordered yesterday           08:01 PM, 12th Oct                     User                    عذرًا، لم تتم معالجة الطلب رقم 1607355735 بنجاح. يرجى إعادة المحاولة أو استخدام الدفع نقدًا عند الاستلام. https://centrepoint.app.link/U7xrfCi6gkb           08:01 PM, 12th Oct                     User                    This message i received           08:01 PM, 12th Oct                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:01 PM, 12th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:01 PM, 12th Oct                     User                    What's that mean?           08:01 PM, 12th Oct                     User                    Ok           08:02 PM, 12th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           08:02 PM, 12th Oct                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           08:02 PM, 12th Oct                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           08:02 PM, 12th Oct                   mayar                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           08:02 PM, 12th Oct                     User                    You mean my order is not complete?           08:03 PM, 12th Oct                   mayar                   Yes,We request you to please create a new order           08:05 PM, 12th Oct                     User                    Ok           08:05 PM, 12th Oct                   mayar                   Is there anything else i can help you with           08:07 PM, 12th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:09 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3218511