Subject: Ticket Assigned - Conversation with dina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Oct 2021 11:41:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dina dina                    Bot:  Hi again! Bot:  Please enter your name Customer:  dina Bot:  Hi Dina ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:18 PM, 12th Oct                     dina                    Hi have an order for return but no one contacted me yet           03:20 PM, 12th Oct                     dina                    6357329056           03:20 PM, 12th Oct                   mayar                   Hi Dina,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:22 PM, 12th Oct                     dina                    Thank u           03:22 PM, 12th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:23 PM, 12th Oct                   mayar                   You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           03:24 PM, 12th Oct                   mayar                   Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.           03:24 PM, 12th Oct                     dina                    I will check           03:25 PM, 12th Oct                     dina                    Ok found it           03:26 PM, 12th Oct                     dina                    I also found jeans in store but did not find my size           03:26 PM, 12th Oct                     dina                    I have the label could you check it out for me ?           03:27 PM, 12th Oct                     dina                             03:29 PM, 12th Oct                     dina                    I need size 34 or 36           03:29 PM, 12th Oct                   mayar                   Wen request you to please visit any nearby store and they will assist you further           03:30 PM, 12th Oct                     dina                    Can i find it online?           03:31 PM, 12th Oct                   mayar                   Could you please share the full name of the item           03:35 PM, 12th Oct                     dina                    That is all i have           03:36 PM, 12th Oct                   mayar                   We can't find it without the name of the item           03:39 PM, 12th Oct                   mayar                   Wen request you to please visit any nearby store and they will assist you further           03:39 PM, 12th Oct                   mayar                   Is there anything else i can help you with           03:40 PM, 12th Oct                     dina                    Ok           03:40 PM, 12th Oct                     dina                    Thank u           03:40 PM, 12th Oct                   mayar                   كان من دواعي سروري مساعدتكم.            03:40 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3217025