Subject: Ticket Assigned - Conversation with السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Oct 2021 11:09:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with السلام عليكم السلام عليكم                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  السلام عليكم Bot:  Hi السلام عليكم ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0556048485            02:50 PM, 12th Oct                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:51 PM, 12th Oct                     السلام عليكم                    I want ask about my order  it take too much time not delivered           02:52 PM, 12th Oct                   mayar                   Could you please share your order number so that I can assist you further?           02:53 PM, 12th Oct                     السلام عليكم                    6357107004           02:55 PM, 12th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:55 PM, 12th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           02:57 PM, 12th Oct                   mayar                   Could you please confirm is this your correct phone number 966556048486?           02:57 PM, 12th Oct                     السلام عليكم                    That's true           02:59 PM, 12th Oct                     السلام عليكم                    0556048485           02:59 PM, 12th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:00 PM, 12th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           03:00 PM, 12th Oct                     السلام عليكم                    The delivery  company  take to me but thereno process           03:01 PM, 12th Oct                   mayar                   We will do our best to deliver your order asap           03:03 PM, 12th Oct                   mayar                   We appreciate your patience.           03:03 PM, 12th Oct                   mayar                   Is there anything else i can help you with           03:07 PM, 12th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:09 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3216866