Subject: Ticket Assigned - Conversation with celina obeid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Oct 2021 16:32:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with celina obeid celina obeid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  celina obeid Bot:  Hi Celina Obeid ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564848931            08:23 PM, 11th Oct                   mayar                   Hi Celina ,Good evening Thank you for contacting 
 us. My name is Mayar ,i will be happy to help you.           08:24 PM, 11th Oct                     celina obeid                    Hi mayar           08:24 PM, 11th Oct                     celina obeid                    I ordered yesterday an outfit for my daughter           08:24 PM, 11th Oct                     celina obeid                    Halloween outfit size L           08:25 PM, 11th Oct                     celina obeid                    I received today size S           08:25 PM, 11th Oct                     celina obeid                    Wasnt it better to send me an email before shipping telling me tgere is no L size           08:25 PM, 11th Oct                     celina obeid                    Instead of sending a wrong one           08:26 PM, 11th Oct                     celina obeid                    Anyways i requested a return           08:26 PM, 11th Oct                     celina obeid                    Just wanted to complain about it           08:26 PM, 
 11th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           08:26 PM, 11th Oct                   mayar                   You can let us know the name of the items and the order number, we will arrange for a return.           08:27 PM, 11th Oct                     celina obeid                    I already did the return online awaitng for them to pick it up asap           08:28 PM, 11th Oct                   mayar                   We will escalate this issue to our concern team to do an action with our warehouse asap           08:29 PM, 11th Oct                   mayar                   Is there anything else i can help you with           08:30 PM, 11th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:32 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/hel
 pdesk/tickets/3214243