Subject: Ticket Assigned - Conversation with shanavas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Oct 2021 15:31:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shanavas shanavas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  shanavas Bot:  Hi Shanavas ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8107255487 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your nu
 mber Customer:  0096566377227            07:11 PM, 11th Oct                   mayar                   Hi Shanavas,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:12 PM, 11th Oct                     shanavas                    I hve issue with online purchase           07:13 PM, 11th Oct                     shanavas                    If u can call better to make clear           07:13 PM, 11th Oct                     shanavas                    R u there ?           07:15 PM, 11th Oct                   mayar                   You can call on 18-00-871           07:15 PM, 11th Oct                     shanavas                    Can u call me ?           07:15 PM, 11th Oct                     shanavas                    Bcz its ur mistake           07:16 PM, 11th Oct                     shanavas                    Not mine           07:16 PM, 11th Oct                     shanavas                    You already deducted money from my
  account           07:18 PM, 11th Oct                     shanavas                    And you said the order not processed           07:18 PM, 11th Oct                     shanavas                    Ru there ?           07:19 PM, 11th Oct                   mayar                   Could you please share your order number so that I can assist you further?           07:21 PM, 11th Oct                     shanavas                             07:21 PM, 11th Oct                     shanavas                    Why this 2 orders           07:24 PM, 11th Oct                     shanavas                    I did only one           07:24 PM, 11th Oct                     shanavas                             07:24 PM, 11th Oct                     shanavas                    U tool the money frm my account           07:24 PM, 11th Oct                     shanavas                    Man why these much of delay for reply ?           07:26 PM, 11th Oct                   mayar                   We s
 incerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8107255461) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8107255487).           07:26 PM, 11th Oct                     shanavas                    So there is no issue with my order ?           07:27 PM, 11th Oct                     shanavas                    It will get deliverd ?           07:28 PM, 11th Oct                   mayar                   Yes           07:30 PM, 11th Oct                   mayar                   Is there anything else i can help you with           07:30 PM, 11th Oct                     shanavas                    No           07:30 PM, 11th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have 
 a wonderful day.           07:30 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3213981