Subject: Ticket Assigned - Conversation with mahnaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Oct 2021 15:27:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahnaz mahnaz                    Bot:  Hi again! Bot:  Please enter your name Customer:  mahnaz Bot:  Hi Mahnaz ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8107285506 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555705605            07:00 PM, 11th Oct                   mayar  
                  Hi Mahnaz,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:00 PM, 11th Oct                     mahnaz                    I have ordered a feeding bottle but tgey send me another one and i have used it after using it i saw tht           07:01 PM, 11th Oct                     mahnaz                    ??           07:03 PM, 11th Oct                   mayar                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           07:04 PM, 11th Oct                     mahnaz                             07:05 PM, 11th Oct                     mahnaz                             07:05 PM, 11th Oct                   mayar                   Do you want to return the item?           07:09 PM, 11th Oct                     mahnaz                    But i have used it
            07:10 PM, 11th Oct                     mahnaz                             07:10 PM, 11th Oct                   mayar                   We are truly sorry and we would like to inform you that you will not be able to return the item after you use it           07:12 PM, 11th Oct                     mahnaz                    Yes i know but how can they send it wrong           07:13 PM, 11th Oct                     mahnaz                    What do i do now           07:14 PM, 11th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           07:16 PM, 11th Oct                   mayar                   We have created a return request for the item           07:16 PM, 11th Oct                   mayar                   Is there anything else i can help you with           07:16 PM, 11th Oct                     mahnaz                    So i have to return it back           07:17 PM, 11th Oct                     ma
 hnaz                    ?           07:18 PM, 11th Oct                     mahnaz                    ITS OK I WILL USE IT           07:20 PM, 11th Oct                     mahnaz                    but plz next time b careful           07:20 PM, 11th Oct                     mahnaz                    I will take it bcoz my daughter will not let me return it back           07:20 PM, 11th Oct                     mahnaz                    ??           07:21 PM, 11th Oct                     mahnaz                    Hello           07:22 PM, 11th Oct                   mayar                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you           07:22 PM, 11th Oct                     mahnaz                    Ok           07:23 PM, 11th Oct                     mahnaz                    Thanku      
      07:24 PM, 11th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:27 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3213967