Subject: Ticket Assigned - Conversation with raheema yasmin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Oct 2021 14:34:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with raheema yasmin raheema yasmin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  raheema yasmin Bot:  Hi Raheema Yasmin ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533535210            06:06 PM, 11th Oct                   mayar                   Hi Raheema ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:07 PM, 11th Oct                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:10 PM, 11th Oct                   mayar                   Hi Raheema , I have not received a response from you still, please confirm if we are still connected?           06:12 PM, 11th Oct                     raheema yasmin                    Hi           06:12 PM, 11th Oct                     raheema yasmin                    I received my order before sometime           06:13 PM, 11th Oct                     raheema yasmin                    It was Dunhill perfume giftset           06:13 PM, 11th Oct                     raheema yasmin                    But the perfume bottle was empty inside           06:13 PM, 11th Oct                     raheema yasmin                    What should I do now           06:14 PM, 11th Oct                     raheema yasmin                    Will I get it exchanged           06:14 PM, 11th Oct                     raheema yasmin                    Or refund?           06:14 PM, 11th Oct                   mayar                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           06:15 PM, 11th Oct                     raheema yasmin                    Sure will send u the image           06:16 PM, 11th Oct                     raheema yasmin                             06:18 PM, 11th Oct                     raheema yasmin                             06:18 PM, 11th Oct                     raheema yasmin                             06:19 PM, 11th Oct                   mayar                   Could you please share your order number so that I can assist you further?           06:26 PM, 11th Oct                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:29 PM, 11th Oct                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:34 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3213691