Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Oct 2021 14:06:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund alaa alloush                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alaa alloush Bot:  Hi Alaa Alloush ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional
  2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555114622            05:42 PM, 11th Oct                     alaa alloush                    Ok thanks           05:42 PM, 11th Oct                   mayar                   Hi Alaa ,Good evening Thank you for contacting us. My name is Mayar ,i 
 will be happy to help you.           05:42 PM, 11th Oct                     alaa alloush                    Hi           05:43 PM, 11th Oct                     alaa alloush                    Actually i canceled 2 items in one of my orders and i did recieved it already           05:43 PM, 11th Oct                     alaa alloush                    How will you collect the items??           05:43 PM, 11th Oct                     alaa alloush                    Hello are you still there           05:44 PM, 11th Oct                   mayar                   Could you please share your order number so that I can assist you further?           05:45 PM, 11th Oct                     alaa alloush                    Actually i am using my phone and i can not copy the order number           05:46 PM, 11th Oct                     alaa alloush                    It is too long to memorize           05:46 PM, 11th Oct                     alaa alloush                    You don't have access to 
 it           05:46 PM, 11th Oct                     alaa alloush                    It the ordsr on 29th of September           05:47 PM, 11th Oct                     alaa alloush                    Helloo           05:47 PM, 11th Oct                     alaa alloush                    Why it is taking so long           05:47 PM, 11th Oct                     alaa alloush                    !!           05:47 PM, 11th Oct                     alaa alloush                    /startOver           05:49 PM, 11th Oct                     alaa alloush                    /startOver           05:49 PM, 11th Oct                   mayar                   Please allow me a moment to check this for you.           05:49 PM, 11th Oct                     alaa alloush                    Thanks           05:49 PM, 11th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           05:51 PM, 11th Oct                     alaa alloush     
                Thanks           05:51 PM, 11th Oct                   mayar                   We would be happy to help you. However for us to check and investigate, we would need the exact order number so we can help you           05:52 PM, 11th Oct                     alaa alloush                             05:53 PM, 11th Oct                     alaa alloush                    Here is my order and it shows the order number           05:53 PM, 11th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           05:54 PM, 11th Oct                     alaa alloush                    Ok           05:55 PM, 11th Oct                   mayar                   As we have checked you haven't cancel any item on the order 8105380404           05:55 PM, 11th Oct                     alaa alloush                    No i cancelled 2 items half an hour ago           05:55 PM, 11th Oct                     alaa alloush                
              05:57 PM, 11th Oct                     alaa alloush                    Actually not cancelled i request a return           05:57 PM, 11th Oct                   mayar                   As our system you have created a return requst for two items           05:57 PM, 11th Oct                     alaa alloush                    Yes thats what i meant           05:58 PM, 11th Oct                     alaa alloush                    How will you take the items from me to return           05:58 PM, 11th Oct                     alaa alloush                    Excuse me to ask are you a real person??           05:59 PM, 11th Oct                     alaa alloush                    Or robot??           05:59 PM, 11th Oct                   mayar                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 7 - 10 business days to arrange the collection. They will contact you on the following contact number when arranging the c
 ollection with you           06:00 PM, 11th Oct                     alaa alloush                    Thank you thats all           06:00 PM, 11th Oct                     alaa alloush                    And one more question i just placed an order and cancelled one of the items will they return the money to my card??           06:01 PM, 11th Oct                   mayar                   We would like to inform you that we have processed the refund of amount (KWD4.00) on (11/10/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:03 PM, 11th Oct                   mayar                   Is there anything else i can help you with           06:04 PM, 11th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:06 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupserv
 ice.freshdesk.com/helpdesk/tickets/3213537