Subject: Ticket Assigned - Conversation with fathima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Oct 2021 12:40:35 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fathima fathima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fathima Bot:  Hi Fathima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6358760140 Bot:    Your order status is : Verifying payment    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0571388035            04:31 PM, 11th Oct                  
    fathima                             04:31 PM, 11th Oct                     fathima                    They cut my credit           04:31 PM, 11th Oct                   mayar                   Hi Fathima,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:34 PM, 11th Oct                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           04:36 PM, 11th Oct                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           04:36 PM, 11th Oct                   mayar                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           04:36 PM, 11th Oct            
        mayar                   Is there anything else i can help you with           04:38 PM, 11th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:40 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3213119