Subject: Ticket Assigned - Conversation with raneesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Oct 2021 08:14:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with raneesh raneesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  raneesh ahammed Bot:  Hi Raneesh Ahammed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533810480 Bot:  Please wait while we transfer you to an agent Agent:  Thank you for contacting with us,  you’re speaking to Hassan.  How may I assist you? Agent:  Could you please share your order number so that I can assist you further? Customer:  Actualy I returned one Item yesterday. But still not get acknowledgment Agent:  Could you please share your order number so that I can assist you further? Customer:  Order number 6350055416 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Did you return it to the store? Customer:  No. Your agent collected yesterday Agent:  It takes 7-14 days to transform the money to your bank account Agent:  Is there anything else I can assist you with? Customer:  But why there is no acknowledgment regarding the returned item Customer:  You should send acknowledgment of return Agent:  There's Agent:  You returned an item with 137 SR right Customer:  Yes Agent:  It will be in your bank account within 7-14 days Customer:  Ok. Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order number 6350055416 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  raneesh Bot:  Hi Raneesh ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:05 PM, 11th Oct                     raneesh                    Ok           12:05 PM, 11th Oct                   mayar                   Hi Raneesh,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:07 PM, 11th Oct                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:10 PM, 11th Oct                   mayar                   Hi Raneesh, I have not received a response from you still, please confirm if we are still connected?           12:11 PM, 11th Oct                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:13 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3211851