Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Oct 2021 07:52:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation johnson                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  johnson Bot:  Hi Johnson ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9506487521 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509484068            11:42 AM, 11th Oct                   mayar                   Hi
  Johnson,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:44 AM, 11th Oct                   mayar                   With reference to order number (9506487521),Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           11:47 AM, 11th Oct                   mayar                   Is there anything else i can help you with           11:48 AM, 11th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:51 AM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3211762