Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Oct 2021 12:01:54 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Mayar,</div>
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<div class="MsoNormal">Shipment had been delivered as below,</div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>MCT-Aramex Warehouse</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'><a href="https://www.aramex.net/infoaxs/tracking_updates_details.asp?PINumberID=3" target="_blank" title="Shipment Delivered/Delivered" rel="noreferrer">SHDL</a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>Delivered by (Mohammad Ali raza) || CourierID: (110603)</span></div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><span style='font-size:17.0pt;font-family:"Brush Script MT";color:#295D9D'>Sana Ali</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><img width="83" height="14" style="width:.8611in;height:.1458in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NTc5MzQ5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wrDg6WZldm1UurguQlfBqvagaoiBPV9tVVWceN2f09M" alt="A picture containing vector graphics

Description generated with very high confidence"></div>
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<div class="MsoNormal">+97146076303</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="http://www.aramex.com" rel="noreferrer">www.aramex.com</a></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Ahmad Alawneh <br>
<b>Sent:</b> Sunday, October 10, 2021 2:07 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Youssef Amr &lt;[email-masked]&gt;; Sanad Zawaneh &lt;[email-masked]&gt;; Sana Ali (AE) &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3187526] - need escalation</div>
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<div class="MsoNormal"><a id="OWAAM0FAD137B9D594F47B5E085C19667BF44" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, October 6, 2021 12:06 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3187526] - need escalation</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late Delivery </span></div>
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Order Date : Sep 29, 2021<br>
Order ID: 1605515294<br>
Tracking ID: 42723850061<br>
Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was shipped from our side on Sep 29, 2021 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">mayar</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3187526:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3187526