Subject: Ticket Assigned - Conversation with ulla
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Oct 2021 14:45:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ulla ulla                    Bot:  Hi again! Bot:  Please enter your name Customer:  ulla Bot:  Hi Ulla ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:24 PM, 08th Oct                     ulla                    Hi, I have an issue with order 7306585798, I just received it and I want to exchange one item. Also, I received the wrong item for instead of the shirt           06:25 PM, 08th Oct                   mayar                   Hi Ulla,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:27 PM, 08th Oct                   mayar                   In the meantime, an exchange is not available at MAX. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (MAX) store across the Bahrain.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the Bahrain.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:32 PM, 08th Oct                   mayar                   Is there anything else i can help you with           06:33 PM, 08th Oct                     ulla                    okay thanks           06:33 PM, 08th Oct                     ulla                    yes           06:33 PM, 08th Oct                     ulla                    i got the wrong item           06:33 PM, 08th Oct                   mayar                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website           06:35 PM, 08th Oct                   mayar                   We will surely accept the return of the item           06:36 PM, 08th Oct                   mayar                   Is there anything else i can help you with           06:37 PM, 08th Oct                     ulla                    what?           06:37 PM, 08th Oct                     ulla                    you did not show me when it will be returned?           06:37 PM, 08th Oct                   mayar                   We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.           06:38 PM, 08th Oct                     ulla                    7306585798           06:38 PM, 08th Oct                     ulla                    the shirt is not here i got a tank top instead           06:38 PM, 08th Oct                   mayar                   You can let us know the name of the item and we will arrange for a return           06:40 PM, 08th Oct                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:43 PM, 08th Oct                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:45 PM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3201554