Subject: Ticket Assigned - Conversation with solid midi a line dress with sleeves cap pintuck is this dress available
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Oct 2021 12:08:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with solid midi a line dress with sleeves cap pintuck    is this dress available solid midi a line dress with sleeves cap pintuck    is this dress available                    Bot:  Hi again! Bot:  Please enter your name Customer:  solid midi a line dress with sleeves cap pintuck    is this dress available Bot:  Hi Solid Midi A Line Dress With Sleeves Cap Pintuck    Is This Dress Available ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9506368192 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your q
 uery? Customer:  +971502661871 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Solid Midi A Line Dress With Sleeves Cap Pintuck    Is This Dress Available ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9506368192 Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:57 PM, 08th Oct                     solid midi a line dress with sleeves cap pintuck    is this dress available                    Ok           03:58 PM, 08th Oct                   mayar 
                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:59 PM, 08th Oct                     solid midi a line dress with sleeves cap pintuck    is this dress available                    This is my order num..9506368192 due to no stock this order been cancelled but money deducted for the same ..so let me know whether refund is done           04:00 PM, 08th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:01 PM, 08th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           04:03 PM, 08th Oct                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the order number: (9506368192) was not successfully placed. As we can see the amount was deducted from your card, we
  have already notified the payment gateway about the cancelled transaction so the amount can return to your account automatically.           04:03 PM, 08th Oct                   mayar                   Is there anything else i can help you with           04:05 PM, 08th Oct                     solid midi a line dress with sleeves cap pintuck    is this dress available                    Sure           04:05 PM, 08th Oct                   mayar                   Please allow 3-7 business days for the amount to be released by your Bank. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the amount back in your account.           04:06 PM, 08th Oct                   mayar                   Is there anything else i can help you with           04:06 PM, 08th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:08 PM, 
 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3201135