Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Oct 2021 11:04:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation asma                    Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  asma Bot:  Hi Asma ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:48 PM, 08th Oct                     asma                    ok           02:48 PM, 08th Oct                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:48 PM, 08th Oct                     asma                    yes           02:49 PM, 08th Oct                     asma                    i placed for return more than 2 weeks back           02:49 PM, 08th Oct                     asma                    no one came to collect order           02:49 PM, 08th Oct                     asma                    i complained twice           02:49 PM, 08th Oct                     asma                    everytime they say theyll come but no one comes           02:49 PM, 08th Oct                     asma                    9500815024           02:50 PM, 08th Oct                     asma                    order number           02:50 PM, 08th Oct                     asma                    pls check           02:50 PM, 08th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:51 PM, 08th Oct                     asma                    ok           02:52 PM, 08th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           02:53 PM, 08th Oct                   mayar                   We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           02:53 PM, 08th Oct                     asma                    ok           02:53 PM, 08th Oct                   mayar                   Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.           02:53 PM, 08th Oct                     asma                    my address is already on my account           02:53 PM, 08th Oct                     asma                    i also did not receive any email with link           02:54 PM, 08th Oct                   mayar                   As this order was click and collect so you need to fill the details for the collection returns           02:55 PM, 08th Oct                     asma                    but i did not receive any email           02:55 PM, 08th Oct                     asma                    last time they said courier guy contacted me but they did not           02:55 PM, 08th Oct                     asma                    since 3 weeks im trying           02:55 PM, 08th Oct                     asma                    no response. always you guys say you'll follow-up and nothing happens           02:56 PM, 08th Oct                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           03:01 PM, 08th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           03:01 PM, 08th Oct                   mayar                   Is there anything else i can help you with?           03:02 PM, 08th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:04 PM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3200927