Subject: Ticket Assigned - Conversation with priti
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 07 Oct 2021 13:28:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priti priti                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  priti Bot:  Hi Priti ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7306474620 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97339564240            05:00 PM, 07th Oct                   mayar                   Hi Priti,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:00 PM, 07th Oct                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97339564240)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:02 PM, 07th Oct                   mayar                   Is there anything else i can help you with?            05:02 PM, 07th Oct                     priti                    I got the parcel           05:02 PM, 07th Oct                     priti                    But received wrong product           05:02 PM, 07th Oct                     priti                    Instead of men jeans received jogger           05:03 PM, 07th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           05:03 PM, 07th Oct                   mayar                   We  can create a return request for you to return it           05:04 PM, 07th Oct                     priti                    So want should I do now           05:04 PM, 07th Oct                   mayar                   Do you want me to create it ?           05:04 PM, 07th Oct                     priti                    Yes plz           05:04 PM, 07th Oct                     priti                    Instead of blue jeans I have received dark blue jogger           05:05 PM, 07th Oct                   mayar                   Kindly share a screenshot of the missing item           05:07 PM, 07th Oct                     priti                    And one xl size ladies shorts it’s too big in size want to return that too           05:08 PM, 07th Oct                     priti                    Sure I’ll send           05:08 PM, 07th Oct                     priti                             05:10 PM, 07th Oct                   mayar                   Share a screen shot of this item xl size ladies shorts           05:12 PM, 07th Oct                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:13 PM, 07th Oct                     priti                    Ok           05:13 PM, 07th Oct                     priti                    Yes           05:14 PM, 07th Oct                     priti                    One sec           05:14 PM, 07th Oct                     priti                             05:16 PM, 07th Oct                   mayar                   Thank you for providing us with this details            05:18 PM, 07th Oct                   mayar                   Could you please allow me 2 minutes to check your order details?           05:18 PM, 07th Oct                     priti                    Sure           05:18 PM, 07th Oct                     priti                    Take your time           05:18 PM, 07th Oct                   mayar                   This is the amount of the Jeans BHD1.75 ?           05:24 PM, 07th Oct                     priti                    Right           05:24 PM, 07th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:25 PM, 07th Oct                   mayar                   A return request has been created           05:25 PM, 07th Oct                   mayar                   Is there anything else i can help you with?            05:25 PM, 07th Oct                     priti                    What about shorts           05:25 PM, 07th Oct                     priti                    Ladies shorts           05:25 PM, 07th Oct                     priti                    Want to return that too .. they are way big           05:25 PM, 07th Oct                   mayar                   A return request has been created for 2 items including that short           05:27 PM, 07th Oct                   mayar                   Is there anything else i can help you with?            05:27 PM, 07th Oct                     priti                    Ok gReat           05:27 PM, 07th Oct                     priti                    Thank you           05:27 PM, 07th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:27 PM, 07th Oct                     priti                    You too           05:27 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3198243