Subject: Ticket Assigned - Conversation with fatima toquero
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 07 Oct 2021 12:35:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima toquero fatima toquero                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima toquero Bot:  Hi Fatima Toquero ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8106312222 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550677692            04:26 PM, 07th Oct                   mayar                   Hi Fatima Toquero  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:27 PM, 07th Oct                     fatima toquero                    We are waiting for our order..they message us its out of deliver.           04:28 PM, 07th Oct                   mayar                   ​ We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+96550677692)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:28 PM, 07th Oct                   mayar                   /else           04:28 PM, 07th Oct                   mayar                   Is there anything else i can help you with?            04:28 PM, 07th Oct                     fatima toquero                    Please let them deliver our order before 5pm today. if not today let them deliver before 1pm.           04:29 PM, 07th Oct                   mayar                   Our team will contact you before delivering it  the order Kindly ask them to deliver on a suitable time for you           04:32 PM, 07th Oct                   mayar                   Is there anything else i can help you with?            04:32 PM, 07th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:35 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3197945