Subject: Ticket Assigned - Conversation with yasser alrawaqa
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 07 Oct 2021 11:54:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasser alrawaqa yasser alrawaqa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yasser alrawaqa Bot:  Hi Yasser Alrawaqa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0540376752            03:40 PM, 07th Oct                   mayar                   Hi Yasser ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:41 PM, 07th Oct                   mayar                   Could you please share your order number so that I can assist you further?           03:42 PM, 07th Oct                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:43 PM, 07th Oct                     yasser alrawaqa                    6357851001           03:43 PM, 07th Oct                     yasser alrawaqa                             03:43 PM, 07th Oct                     yasser alrawaqa                    I have received a different item than the one I ordered           03:44 PM, 07th Oct                     yasser alrawaqa                    This is what I received           03:46 PM, 07th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           03:46 PM, 07th Oct                     yasser alrawaqa                             03:46 PM, 07th Oct                     yasser alrawaqa                    While this is what I ordered           03:46 PM, 07th Oct                   mayar                   We can create a return request to return this item           03:46 PM, 07th Oct                   mayar                   Do you want me to create it for you ?           03:48 PM, 07th Oct                     yasser alrawaqa                    Yes plz           03:48 PM, 07th Oct                   mayar                   It has been created our team will collect the item whiten 2-5 days           03:49 PM, 07th Oct                   mayar                   Is there anything else i can help you with?            03:49 PM, 07th Oct                     yasser alrawaqa                    What about what I ordered           03:49 PM, 07th Oct                   mayar                   Kindly reorder it after getting the amount back           03:49 PM, 07th Oct                   mayar                   Is there anything else i can help you with?            03:50 PM, 07th Oct                     yasser alrawaqa                    So once I return the shoes u r gonna return the money back           03:50 PM, 07th Oct                   mayar                   Yes It will take 7-14 days to be transferred to your bank account           03:51 PM, 07th Oct                   mayar                   Is there anything else i can help you with?            03:51 PM, 07th Oct                     yasser alrawaqa                    The shoes I ordered is already out of stock           03:51 PM, 07th Oct                     yasser alrawaqa                    Yes cancel the return order           03:52 PM, 07th Oct                   mayar                   ​You can enter the e-mail on the product page in the “Notify Me” field in order to be notified when the product is in stock.           03:52 PM, 07th Oct                   mayar                   Do you want to keep the item ?           03:52 PM, 07th Oct                     yasser alrawaqa                    Im gonna keep the one i have received           03:52 PM, 07th Oct                     yasser alrawaqa                    Yes it’s not worth it and what i want is out of stock           03:53 PM, 07th Oct                   mayar                   No problem it has been canceled           03:53 PM, 07th Oct                   mayar                   Is there anything else i can help you with?            03:53 PM, 07th Oct                     yasser alrawaqa                    Thank u so much           03:53 PM, 07th Oct                     yasser alrawaqa                    No thank u           03:53 PM, 07th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:54 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3197712