Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Oct 2021 11:18:22 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/38U3BqwmhPsqhJXd7-276g~~/AALN9wA~/RgRjQAr6PVcDc3BjQgphW3rXXmFWg_wmUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear All,<br>
Kindly provide us with the Shipa reference number for further assistance from our side.<br>
<br>
Best regards, 
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<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>7/10/2021 10:59 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#3162817] - need escalation<br>
 
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<div dir="ltr">Any updates ?</div>
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<blockquote class="freshdesk_quote">On Thu, 7 Oct at 11:58 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Yara,</span></div>

<div dir="ltr"><span class="separator">​</span></div>

<div dir="ltr"><span class="separator">​Thank you for contacting us and we apologize for the delay and inconvenience caused to you.    </span></div>

<div dir="ltr"><span class="separator">​</span></div>

<div dir="ltr"><span class="separator">As per the online tracking, we can see that the courier team is Out for Pick Up and we would request you to please get back to us in case the shipment isn't collected from you by the end of the day.</span></div>

<div dir="ltr"><span class="separator">​</span></div>

<div dir="ltr"><span class="separator">We thank you for your understanding and cooperation.<br>
<br>
Please feel free to get in touch with us for further assistance.<br>
<br>
Your friends,<br>
The Support Team.</span></div>

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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/mj4h_BckJ4NX-GiLgA8QLA~~/AALN9wA~/RgRjQAr6PlcDc3BjQgphW3rXXmFWg_wmUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3162817