Subject: New Reply Received -
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 06 Oct 2021 19:15:57 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.    Ticket comment <div>
<div>
<div dir="ltr" style="text-align: left">I checked with the bank, there are no pending or transferred transactions from your side</div>
</div>
<div id="ms-outlook-mobile-signature">
<div>
<br>
</div>
Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, October 5, 2021 4:49:43 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2994791] -
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Morouj,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We have been confirmed by the relevant team that the amount has not been captured at our end. Hence, there should be any debit in your account for the same.</div>
<div>
<br>
</div>
<div dir="ltr">We will not be bale to process the refund, if the amount is not captured at our end. Please find attached the screenshot shared by the relevant team confirming the same.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">We would request you to please check with the bank.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">We thank you for your understanding and cooperation.<br>
<br>
Feel free to reach out to us if you need any further assistance.<br>
<br>
Your friends,<br>
The Support Team<br>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2994791