Subject: Ticket Assigned - Conversation with ayman bayoumi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Oct 2021 13:44:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayman bayoumi ayman bayoumi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayman bayoumi Bot:  Hi Ayman Bayoumi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569083329            05:32 PM, 06th Oct                     ayman bayoumi                    AED 4.80 has been redeemed on your Shukran card ending with 9566 on 06-10-2021 at SplashFashions.com. Didnt redeem?. Call Shukran now at 8007485726.           05:33 PM, 06th Oct                   mayar                   Hi Ayman Bayoumi  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:33 PM, 06th Oct                     ayman bayoumi                    I did not redeem any thing i am out of the country now           05:33 PM, 06th Oct                   mayar                   Kindly contact Shukran team on 8007485726           05:34 PM, 06th Oct                   mayar                   [email-masked]           05:34 PM, 06th Oct                   mayar                   Is there anything else i can help you with?            05:34 PM, 06th Oct                     ayman bayoumi                    Is this hacking ???           05:34 PM, 06th Oct                     ayman bayoumi                    Yes actually you didnt help me           05:35 PM, 06th Oct                   mayar                   As we can see from our end, we are unable to locate any order placed on Oct 6, 2021 as well from your account. We would advise you to please login to your shukran account directly and see if there is any unauthorised redemption.If so, please contact Shukran directly and they will be able to help you.           05:35 PM, 06th Oct                   mayar                   Please contact the team. Thank you - Log in to your account at www.shukranrewards.com. - Call the Shukran Program team at 6622124800. - Send an email to [email-masked]           05:35 PM, 06th Oct                     ayman bayoumi                    Could you send my concern to the mentioned departments           05:35 PM, 06th Oct                     ayman bayoumi                    There is no redemption happned in the application??           05:37 PM, 06th Oct                   mayar                   Kindly contact Shukran team on 8007485726 [email-masked] Is there anything else i can help you with?           05:39 PM, 06th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:44 PM, 06th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3193630