Subject: Ticket Assigned - Conversation with emelyn
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 06 Oct 2021 12:51:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with emelyn emelyn                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  emelyn Bot:  Hi Emelyn ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505771827            04:36 PM, 06th Oct                     emelyn                    Receive this text message "AED 20.10 has been redeemed on your Shukran card ending with 1241 on 06-10-2021 at Homeboxstores.com. Didnt redeem?. Call Shukran now at 8007485726"           04:37 PM, 06th Oct                   mayar                   Hi Emelyn,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:37 PM, 06th Oct                     emelyn                    Im at the office an I do not authorize this           04:37 PM, 06th Oct                     emelyn                    May i.kno           04:38 PM, 06th Oct                     emelyn                    May i know how this happened?           04:38 PM, 06th Oct                     emelyn                    Tried calling the hotline number but could not connect.           04:39 PM, 06th Oct                     emelyn                    Was on hold for 20mins           04:39 PM, 06th Oct                     emelyn                    Hello           04:40 PM, 06th Oct                     emelyn                    Hiii           04:41 PM, 06th Oct                     emelyn                    Helloooooooo           04:43 PM, 06th Oct                   mayar                   Sorry for the late replay           04:43 PM, 06th Oct                   mayar                   Kindly contact Shukran team on [email-masked]           04:44 PM, 06th Oct                     emelyn                    What kind of service is this? I was on hold for 20mins when i call. Then i waited for your reply for 10mins only to be told to send an email???           04:46 PM, 06th Oct                     emelyn                    Horrible customer service.           04:46 PM, 06th Oct                     emelyn                    Please inform your superior           04:46 PM, 06th Oct                     emelyn                    Thank you for nothing           04:46 PM, 06th Oct                   mayar                   We can not help with Shukran point`s issues so Kindly contact the team to help you           04:48 PM, 06th Oct                   mayar                   Is there anything else i can help you with?            04:48 PM, 06th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:50 PM, 06th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3193258