Subject: Ticket Assigned - Conversation with yusra
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 06 Oct 2021 12:44:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yusra yusra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yusra Bot:  Hi Yusra ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567504555            04:32 PM, 06th Oct                     yusra                    AED 8.70 has been redeemed on your Shukran card ending with 6271 on 06-10-2021 at CentrepointStores.com. Didnt redeem?. Call Shukran now at 8007485726           04:33 PM, 06th Oct                     yusra                    I just got this message, i did not use the card or buy anything, i am home right now           04:34 PM, 06th Oct                   mayar                   Hi Yusra ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:35 PM, 06th Oct                     yusra                    Salam mayar           04:36 PM, 06th Oct                     yusra                    Please check why I received this message           04:36 PM, 06th Oct                     yusra                    AED 8.70 has been redeemed on your Shukran card ending with 6271 on 06-10-2021 at CentrepointStores.com. Didnt redeem?. Call Shukran now at 8007485726           04:36 PM, 06th Oct                   mayar                   Kindly contact Shukran team on 8007485726           04:39 PM, 06th Oct                   mayar                   or [email-masked]           04:39 PM, 06th Oct                   mayar                   Is there anything else i can help you with?            04:39 PM, 06th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:44 PM, 06th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3193209