Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Oct 2021 12:30:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0548771259            04:14 PM, 06th Oct                     hi                    ok           04:14 PM, 06th Oct                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:15 PM, 06th Oct                     hi                    Hi Mayar           04:16 PM, 06th Oct                     hi                    I have put up a request for return around 2 weeks           04:16 PM, 06th Oct                     hi                    But nobody is collecting it           04:16 PM, 06th Oct                     hi                    hello           04:17 PM, 06th Oct                     hi                    are u there??           04:17 PM, 06th Oct                   mayar                   Could you please share your order number so that I can assist you further?           04:18 PM, 06th Oct                     hi                    wait  a sec           04:18 PM, 06th Oct                     hi                    i am gona screeshot it           04:18 PM, 06th Oct                     hi                    u there           04:19 PM, 06th Oct                     hi                             04:19 PM, 06th Oct                   mayar                   Thank you for providing us with this details            04:19 PM, 06th Oct                   mayar                   Could you please allow me 2 minutes to check your order details?           04:19 PM, 06th Oct                     hi                    ok           04:19 PM, 06th Oct                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966548771259)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:27 PM, 06th Oct                   mayar                   Is there anything else i can help you with?            04:27 PM, 06th Oct                     hi                    ok           04:28 PM, 06th Oct                     hi                    thanks           04:28 PM, 06th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:30 PM, 06th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3193107