Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Oct 2021 11:37:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation wasan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wasan Bot:  Hi Wasan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8105720088 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096590010955            03:32 PM, 06th Oct                   mayar                   Hi Wasan,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:33 PM, 06th Oct                     wasan                    My order is shipped since 5 days and not yet delivered           03:33 PM, 06th Oct                     wasan                    8105720088           03:33 PM, 06th Oct                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:34 PM, 06th Oct                   mayar                   Is there anything else i can help you with?            03:34 PM, 06th Oct                     wasan                             03:34 PM, 06th Oct                     wasan                    Please let them deliver ASAP. I need the item urgently           03:35 PM, 06th Oct                   mayar                   We will contact our team to do the needful           03:35 PM, 06th Oct                     wasan                    Ok thank u           03:35 PM, 06th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:36 PM, 06th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3192820