Subject: Ticket Assigned - Conversation with good day
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 05 Oct 2021 12:46:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with good day good day                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  good day Bot:  Hi Good Day ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6357185972 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532258791            04:21 PM, 05th Oct                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:21 PM, 05th Oct                     good day                    Good day sir mayar           04:22 PM, 05th Oct                     good day                    I would like to complain           04:22 PM, 05th Oct                     good day                    Regarsing the delivery of my order           04:23 PM, 05th Oct                   mayar                   Hi, I'm not getting a response frWe are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966532258791)  ​  We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. om you. Are we still connected?           04:25 PM, 05th Oct                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:28 PM, 05th Oct                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:31 PM, 05th Oct                     good day                    Yes i am here.           04:36 PM, 05th Oct                     good day                    Actually i did receive a call from the courier. But the thing is. I asked him if i could use a card. And he said yes. So i went outside my workplace so that i could get my deliver,but i saw him in his truck and my package was on the floor lying in the street. So i came to him and asked him why he put it in the middle of the street. He was just laughing. So i get my card to pay him. When he saw my stc card, he told me he will not accepf it. I tiim. I told you before that i will use my card.           04:39 PM, 05th Oct                     good day                    He is very meam, and putti g my package in the middle of the street. Plenty of car was passing by.           04:40 PM, 05th Oct                   mayar                   Is this your right number (+966532258791) ?           04:42 PM, 05th Oct                     good day                    Yes           04:42 PM, 05th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           04:44 PM, 05th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:44 PM, 05th Oct                   mayar                   Is there anything else i can help you with?            04:44 PM, 05th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:46 PM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3188497