Subject: Ticket Assigned - Conversation with marielian palubon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Oct 2021 12:45:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marielian palubon marielian palubon                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marielian palubon Bot:  Hi Marielian Palubon ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9506077616 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  9506077616            04:26 PM, 05th Oct                     marielian palubon                    The delivery man was in my door yesterday but im out and i noted him in whatsapp that come at night bcoz im out and he still come in out home           04:28 PM, 05th Oct                     marielian palubon                    I need to know if where is my package now           04:28 PM, 05th Oct                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:29 PM, 05th Oct                     marielian palubon                    Pls read my message?           04:29 PM, 05th Oct                     marielian palubon                    The delivery man was in my door yesterday but im out and i noted him in whatsapp that come at night bcoz im out and he still come in out home           04:30 PM, 05th Oct                     marielian palubon                    I need to know if where is my package now           04:30 PM, 05th Oct                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971544478415)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:31 PM, 05th Oct                   mayar                   Is there anything else i can help you with?            04:31 PM, 05th Oct                     marielian palubon                    Bcoz as i remember he told me that he will cancel itand why he will cancel just bcoz im out and his not that so kind delivery           04:31 PM, 05th Oct                   mayar                   No it will not be canceled           04:39 PM, 05th Oct                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception. ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971544478415) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. Is there anything else i can help you with?           04:39 PM, 05th Oct                     marielian palubon                    And his not that kind and nice hiw he could tell me to cancel my order if im not in home           04:41 PM, 05th Oct                     marielian palubon                    I always ordee herw at max but i dont like the attitude of the delivery boy           04:42 PM, 05th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           04:43 PM, 05th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:43 PM, 05th Oct                   mayar                   Is there anything else i can help you with?            04:43 PM, 05th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:45 PM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3188492