Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Oct 2021 11:43:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mohammed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed ahmed Bot:  Hi Mohammed Ahmed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0535617394            03:29 PM, 05th Oct                   mayar                   Hi Mohammed Ahmed  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:31 PM, 05th Oct                     mohammed ahmed                    Hi           03:31 PM, 05th Oct                     mohammed ahmed                    A driver picked up my centrepoint returns of 3 items on the 28th September           03:31 PM, 05th Oct                     mohammed ahmed                    I have not received my refund yet           03:31 PM, 05th Oct                     mohammed ahmed                    Order number 6354043223           03:32 PM, 05th Oct                     mohammed ahmed                    Amount 162 sr           03:32 PM, 05th Oct                     mohammed ahmed                    Sorry order number is 6354043233           03:32 PM, 05th Oct                   mayar                   Thank you for providing us with this details            03:33 PM, 05th Oct                     mohammed ahmed                    The driver gave me a receipt upon collection.           03:33 PM, 05th Oct                   mayar                   Could you please allow me 2 minutes to check your order details?           03:33 PM, 05th Oct                     mohammed ahmed                    Yes           03:33 PM, 05th Oct                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:34 PM, 05th Oct                   mayar                   Is there anything else i can help you with?            03:34 PM, 05th Oct                     mohammed ahmed                    When will they be in touch?           03:35 PM, 05th Oct                   mayar                   Whiten 24 hours           03:37 PM, 05th Oct                   mayar                   Is there anything else i can help you with?            03:37 PM, 05th Oct                     mohammed ahmed                    Will they call me on my mobile?           03:38 PM, 05th Oct                   mayar                   No you will be contacted on your mail           03:38 PM, 05th Oct                     mohammed ahmed                    Okay. Thank you           03:38 PM, 05th Oct                     mohammed ahmed                    /startOver           03:40 PM, 05th Oct                   mayar                   Is there anything else i can help you with?            03:41 PM, 05th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:43 PM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3188166