Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Oct 2021 10:47:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation lona                    Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  lona Bot:  Hi Lona ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8106342649 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:32 PM, 05th Oct                   mayar                   Hi Lona ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:34 PM, 05th Oct                     lona                    Hello again mayar           02:34 PM, 05th Oct                     lona                    can you check this order number           02:34 PM, 05th Oct                     lona                    8106342649           02:34 PM, 05th Oct                   mayar                   Thank you for providing us with this details            02:35 PM, 05th Oct                   mayar                   Could you please allow me 2 minutes to check your order details?           02:35 PM, 05th Oct                     lona                    sure           02:35 PM, 05th Oct                   mayar                   This order is not confirmed yet           02:38 PM, 05th Oct                   mayar                   The amount still did not transferred to us           02:39 PM, 05th Oct                   mayar                   Kindly check with your bank           02:39 PM, 05th Oct                   mayar                   Is there anything else i can help you with?            02:39 PM, 05th Oct                     lona                    it was deducted from my account           02:39 PM, 05th Oct                     lona                    wait           02:39 PM, 05th Oct                     lona                    the amount is deducted           02:39 PM, 05th Oct                     lona                    what should i check with my bank ?           02:39 PM, 05th Oct                     lona                    hello ????           02:41 PM, 05th Oct                     lona                    this is a very bad customer service!!           02:41 PM, 05th Oct                   mayar                   Kindly share a bank statement with the deducted amount           02:42 PM, 05th Oct                     lona                    one moment           02:43 PM, 05th Oct                     lona                             02:43 PM, 05th Oct                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:46 PM, 05th Oct                   mayar                   Is there anything else i can help you with?            02:46 PM, 05th Oct                     lona                    thanks           02:46 PM, 05th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:47 PM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3187864