Subject: Ticket Assigned - Conversation with shujaat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Oct 2021 10:43:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shujaat shujaat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shujaat Bot:  Hi Shujaat ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6354224456 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0540432783            02:29 PM, 05th Oct                   mayar                   Hi Shujaat,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:29 PM, 05th Oct                     shujaat                    Hello i need to find out about my order. I have received one item so far           02:30 PM, 05th Oct                     shujaat                    I ordered on the 23rd           02:31 PM, 05th Oct                     shujaat                    Hello           02:32 PM, 05th Oct                     shujaat                    ?           02:34 PM, 05th Oct                   mayar                   Thank you for providing us with this details            02:34 PM, 05th Oct                   mayar                   Could you please allow me 2 minutes to check your order details?           02:34 PM, 05th Oct                     shujaat                    Okay thank you           02:34 PM, 05th Oct                   mayar                   ​ We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966540432783)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           02:36 PM, 05th Oct                   mayar                   Is there anything else i can help you with?            02:36 PM, 05th Oct                     shujaat                    So i will hear drom a courier noe           02:37 PM, 05th Oct                     shujaat                    From a courier shortly?           02:38 PM, 05th Oct                     shujaat                    They will attempt to deliver my items           02:38 PM, 05th Oct                     shujaat                    How long should i wait before contacting centrepoint again?           02:39 PM, 05th Oct                   mayar                   Yes they will contact you whiten 24 hours           02:41 PM, 05th Oct                   mayar                   Is there anything else i can help you with?            02:41 PM, 05th Oct                     shujaat                    Okay thank you           02:42 PM, 05th Oct                     shujaat                    Nothing else           02:42 PM, 05th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:43 PM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3187839